1. Introduction
Welcome to SayNicely (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at privacy@saynicely.me.
This Privacy Policy applies to all information collected through our website, and/or any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the “Services”).
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
A. Personal Information Provided by You
- Account Information: Name, email address, profile picture, and authentication credentials (managed via Clerk).
- Testimonial Content: Text, names, images, and other metadata submitted by your customers for display on your wall.
- Payment Data: We collect data necessary to process your payment if you make purchases. Dodo Payments acts as our Merchant of Record and handles payment data and transaction processing.
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
3. How We Use Your Information
We use personal information collected via our Services for a variety of business purposes described below:
- To facilitate account creation and logon process: We use the information you allowed us to collect to facilitate account creation and logon process for the performance of the contract.
- To provide and manage your Subscriptions: We use your information to manage your orders, payments, returns, and exchanges made through the Services via Dodo Payments.
- To provide AI services: We process testimonial text through third-party AI providers to provide the polishing feature.
- To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services: We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
- To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:
- Clerk: For user authentication and management.
- Supabase: For database and file storage.
- Dodo Payments: For payment processing and subscription management.
- AI Providers: For AI text processing.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to support authentication, security, and core product functionality.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
7. Security of Your Information
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
8. Your Privacy Rights
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. You can make such a request by contacting us at privacy@saynicely.me.
9. Contact Us
If you have questions or comments about this policy, you may email us at privacy@saynicely.me or contact us by mail at: Devchuli-11, Dharapani, Nawalpur, Nepal.